Last Updated: December 2024
At YarnCraft, your satisfaction is our priority. We want you to love every purchase, and we stand behind the quality of our products. If you're not completely satisfied, we're here to help make it right.
You may return most items within 30 days of purchase for a full refund or exchange. Items must be in their original condition, unused, and with original packaging and tags attached.
For health and safety reasons, the following items cannot be returned:
Bring your item with the original receipt to our store location during business hours. Our staff will process your return immediately.
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your financial institution to post the credit to your account.
We're happy to exchange items for different colors, sizes, or alternative products. Contact us to arrange an exchange. If the replacement item costs more, you'll be charged the difference. If it costs less, we'll refund the difference.
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a free replacement or full refund, including return shipping costs. Please provide photos of the damage to expedite the process.
If you receive the wrong item, please contact us within 7 days. We'll send the correct item at no charge and provide a prepaid return label for the incorrect item.
Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.). Customers are responsible for return shipping costs unless we provide a prepaid label.
Yarn colors can vary between dye lots. We recommend purchasing enough yarn for your entire project at once. We cannot accept returns based on dye lot differences if you're purchasing additional skeins later.
If you're returning a discontinued item, we can only offer a refund, not an exchange.
Most returns are processed without a restocking fee. However, special orders, bulk purchases over $500, or items requiring special handling may be subject to a 15% restocking fee.
Questions about returns? We're here to help: